Refund Policy

1. The Color Handbook

You can ask for a full refund within seven calendar days of buying the handbook. You don't need to give a reason. The seven days count from the purchase time shown on your receipt. Because the handbook is a digital product, its access link is closed once the order is refunded.

2. Credit packs

Credit packs are one-time purchases, and the credits you buy never expire. You can get a full refund within seven calendar days of buying a pack, as long as none of that pack's credits have been used. Once any of them has been spent, the pack can no longer be refunded.

That includes a result you disagree with. A color season is an AI reading of one photo, and a different photo or different lighting can give a different reading. The credits paid for that reading, so a reading you don't agree with is not a reason for a refund.

Free credits (the sign-up gift and daily check-ins) are always spent before credits you bought, so using them does not affect a pack's refund.

3. Runs that fail

If a color analysis, makeup look, hairstyle look or stylist reply fails — an error, a safety filter, or nothing delivered — its credits go back to your balance automatically. You don't need to ask, and it does not count as using a pack.

4. How to request a refund

Email contact@colorseasonai.com from the address used at checkout. Include the order reference printed on your receipt (or on your handbook) so we can find the purchase. We normally reply within one to two business days.

5. What happens after a refund

Approved refunds go back to the original payment method. Your bank or payment provider controls when the money appears. A refunded handbook's access link is closed. A refunded credit pack's credits are removed from your balance.

6. Duplicate or incorrect charges

If you believe you were charged twice, charged the wrong amount, or paid but did not receive your handbook or credits, contact us right away at contact@colorseasonai.com. We will look into it using your order reference and payment email. This is separate from the refund rules above.

7. Related terms

See our Pricing, Terms of Service, and Privacy Policy for the complete purchase and data-handling terms.