Contact Us
Have a question about your seasonal color analysis results, need technical support, or want to share feedback? We're here to help.
What We Can Help With
Handbook Orders & Refunds
Need your handbook link resent, have a payment question, or want a refund? Include the order reference from your receipt.
Color Analysis Questions
Unsure about your season result? Want clarification on your undertone? We can help you interpret your analysis.
Bug Reports & Technical Issues
Camera not loading? Analysis stuck? Let us know your device, browser, and what happened — we'll investigate.
Content & Partnership Inquiries
Interested in collaborating, guest writing, or featuring our tool? We're open to partnerships that align with our mission.
General Feedback
Love the tool? Have a suggestion? Your feedback directly shapes what we build next.
Frequently Asked Questions
How do I request a handbook refund?
Email contact@colorseasonai.com within seven calendar days of purchase from the address used at checkout. Include your order reference. No reason is required; refunding closes the handbook link.
My analysis result doesn't seem right. What should I do?
Make sure you used a photo taken in natural daylight, without heavy makeup, filters, or tinted glasses. A well-lit, front-facing selfie gives the most accurate result. If you're still unsure, try our manual quiz for a second opinion.
Is my photo stored or shared?
Your photo is sent to Cloudflare Workers AI for color analysis. Signed-out photos are not saved; signed-in analyses can keep a reduced-size copy in your Style Profile. AI Stylist photos have separate storage and deletion controls; see our Privacy Policy.
Can I use Color Season AI on mobile?
Yes — the tool works on all modern mobile browsers (Safari, Chrome, Firefox). You can take a selfie directly or upload an existing photo from your camera roll.
Do you offer in-person consultations?
We don't offer in-person consultations. Our tool is designed to give you a free, instant result that matches what a professional consultant would provide. For in-person options, check our color analysis near me directory.